Event Venue and Description – Webinar

Whether you’re B2B or B2C, online or offline, customers often have many different ways of finding and engaging with your SME business.

Understanding the journey that your customers use can deliver huge benefits to your business: increase customer conversion, boost loyalty and reduce costs.

This Free 90 minute workshop, delivered on behalf of Leeds City Region Enterprise Partnership (LEP), will help you understand and maximise the potential of your customer journey.

Using local case studies, Q&A sessions and the latest advice, the workshop will help companies to:

• Identify the key steps in their own customer journey
• Identify how they can improve
• Pinpoint gaps where simple additions can have a big impact
• Build a simple team to own and review your changes
• Measure your success

For further information and details of how to register, please follow the link provided.