Lean Customer Journey. KTN Entrepreneurs’ Forum Sheffield
KTN Entrepreneurs’ Forum is a monthly event with guest speakers and open discussions. They’re designed for people to network, learn and share ideas in a lively, stimulating and social environment; with the long term goal of supporting entrepreneurship and knowledge transfer in the business community.
This Month’s Topic
As a lean company your core focus is on creating more value for customers with fewer resources, so it only makes sense for this to be applied to your customer journey experience. Businesses in all industries and services are using lean principles in the way they think and do.
During this event we’ll look into how we can eliminate anything that consumes time, resources and money while bringing no value to the customer, and how these principles can be applied at key points in the customer journey.
Having a focus on only those activities that contribute to the creation of a great customer experience will lead to brand loyalty, and will ultimately set you apart from the competition.
Where: Roco Creative Co-op – 338-346 Glossop Road, Sheffield, S10 2HW
For speaker info and to book, follow the link