User Email: charlotte.haycock@sheffieldcityregion.co.uk

Event Venue and Description: Premier Inn, Bishopsgate, 7-11 Lower Mosley Street, Manchester, M2 3DW

This practical and effective one-day course is designed to help attendees develop the skills, knowledge and attitudes required to handle awkward conversations, even when things turn highly emotional.

Delegates will also develop the skills required to provide concrete feedback when someone has done something wrong, to deliver bad news to those who do not want to hear it, and to disagree with others, whilst still maintaining and strengthening their relationships, whether at work or in their personal or social life.