Event Venue and Description – Webinar

This webinar provides key insights to retailers keen to take advantage of the demand for British products online and leverage the growth opportunity this presents.

Online shopping across Europe has become a well-established practice as confidence grows, payment methods evolve, and ecommerce markets develop.  For the past three years, DPDgroup has conducted an independent study to shine a light on the trends and buying habits, interviewing over 25,000 respondents across 22 countries.

Claire Nicolas, Head of International Development at DPDgroup UK will discuss these trends in e-commerce and e-shopping.  She will also discuss customer behaviour, including a clear desire to know the delivery company at the moment of purchase and the role of returns in the e-shopping experience.