Event Venue and Description: Sheffield Chamber, Albion House, Savile Street, Sheffied, S4 7UD

This course will benefit any business with a customer journey; whether on the phone, through a website or walk in experience and businesses that want to ensure they deliver consistent exceptional customer service every time. This course is delivered through presentation with workshops and role play opportunities.

– Think more laterally about the customer’s expectations
– Discuss the components of effective one to one communication
– Putting ourselves in our customer’s shoes
– Getting the basics right (first impressions, via the phone, complaints procedures etc)
– Five memorable customer service strategies
– Developing an improvement plan

For booking and further information, please visit the website link provided.