Event Venue and Description: 

Manchester Central Premier Inn, Bishopsgate, 7-11 Lower Mosley Street, Manchester, M2 3DW

Awkward customers. Prickly colleagues. Meddlesome managers. Difficult behaviour can manifest itself in many ways in the workplace. But whoever it comes from, one thing’s for certain: the stress it causes us can really hurt – even to the extent of illness and absenteeism. It also takes its toll on productivity and can be extremely time consuming, having to deal with difficult people.

In this practical workshop you’ll learn how to deal rationally with difficult people whose behaviour – whether face-to-face, by telephone or by email – can become demanding and aggressive. Find out how to say no and mean no. Discover how to be more assertive. Develop skills to cope by not taking things personally. And recognise the stages in conflict escalation.

For booking and further information, please visit the website link provided.