Event Venue and Description – Burton Street Foundation, Burton Street, Sheffield

Ensuring that your customers are happy at every stage of engagement is vital to success.

Mapping out your customer journey allows you to see things through the eyes of your customers and allows you to WOW them and stand out from your competitors.

During this workshop, you will also look at the journey from the businesses side and see how you process the customer.

You will learn how to:

• Build your customer journey
• Improve the one you have
• Implement new processes
• Measure success
• Add small changes to get maximum impact

For further information and details of how to register, please follow the link provided.